Terms and conditions

General terms and conditions

In the following, we present to you the general terms and conditions of PRECIZ d.o.o. The terms and conditions apply to all customers, partners and other business customers. Every business partner or customer can receive a copy of the general terms and conditions in writing upon request, otherwise they are published on the website https://scale-monitor.com/general-terms-and-conditions. We do NOT accept the excuse that you do not know the general terms and conditions!

The website https://scale-monitor.com is managed by the company PRECIZ d.o.o., Cesta XIV. divizije 5, 2000 Maribor, which is a provider of services (hereinafter also the provider or scale-monitor.com).

The General Terms and Conditions of e-commerce (hereinafter also the General Terms and Conditions) determine the operation of the scale-monitor.com web application and the rights and obligations of the customer (companies and organizations – legal entities and individuals) and the application and regulate the business relationship between provider and customer services for the needs of the customer or user.

They therefore determine the conditions of online purchases via the scale-monitor.com website and are an integral part of the completed registration form. The general conditions are available on the website https://scale-monitor.com/general-terms-and-conditions

In the event that the buyer or any other person wishing to cooperate with the provider needs additional general information about the products, use of the website, status of online orders, online delivery or return of goods, he can contact the provider on telephone number +386 2 320 33 46, every working day between 7:00 and 15:00 or at the e-mail address sales@scale-monitor.com

The provider and the user (buyer) are business partners in the field of supply of materials and services. The provider is the manager of the internet web application scale-monitor.com, intended for electronic business with companies, organizations and individuals.

By using the scale-monitor.com web application, the user accepts and agrees with all the provisions and terms of these e-commerce conditions and confirms that he has been acquainted with the privacy policy.

The images published on scale-monitor.com  are symbolic. The essential characteristics of the products, prices, including all taxes and other duties, as well as information on the method of payment, delivery and delivery time are valid at the time of final confirmation of the order.

The General Terms and Conditions are valid indefinitely or until the release of a new version. Any disputes will be resolved by agreement by the parties, if possible in favor of the buyer.

The general terms and conditions of e-commerce via the scale-monitor.com  web application have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

Basic expressions:

• “buyer / user” – an individual or legal person who in the web application of the provider or. the scale-monitor.com website buys products or orders services from the provider’s range,

• “personal data” are data defined as personal data by the Personal Data Protection Act.

With a one-time registration in the online store scale-monitor.com  via e-mail, the visitor becomes a guest of scale-monitor.com, and with a confirmed registration in the online store scale-monitor.com he becomes a member of scale-monitor.com . Both the guest and the member in the scale-monitor.com online application (hereinafter also the user) acquire the right to use and purchase in the scale-monitor.com  online store.

Upon registration in the online store as a member of scale-monitor.com, the visitor obtains a username that is the same as his e-mail address and a password. The username and password of the scale-monitor.com member are unambiguously determined and linked to the entered data.

Registration is also possible during the purchase process.

If the user wishes to change his e-mail address at any time later, he must send a request to support@scale-monitor.com. The change of e-mail address will be carried out within 3 working days at the latest, and the user will be notified via e-mail.

INFORMATION IN ACCORDANCE WITH ZVPot

The provider undertakes to always provide the buyer with the following information:

1. the main characteristics of the goods or services to the extent that suits the data carrier and the goods or services

2. the name, registered office of the tenderer and the telephone number of the tenderer

3. the final price of the goods or services, including taxes, or the method of calculating the price, if due to the nature of the goods or services it cannot be calculated in advance (stated on scale-monitor.com at the end of the purchase or basket)

4. information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance

In the event that the user/buyer wants any other additional information regarding the purchase, goods, services, etc. can contact the provider on the contact information from this segment.

METHOD OF BUSINESS

The scale-monitor.com provider enables the ordering of products to business customers (companies and organizations) and physical customers (end consumers). Ordering goods in scale-monitor.com  is only possible electronically, ie via the scale-monitor.com  website or subpages.

The user/buyer, who is a legal entity, authorizes a person who enters his data in the user profile of the user/buyer in scale-monitor.com for the purpose of ordering goods in scale-monitor.com. The legal representative of the user/buyer confirms that this person has the appropriate authority to use or order the goods. With this agreement, the provider and the user/buyer enable efficient and safe cooperation, as they are not protected by the Consumer Protection Act in the field of distance purchase.

With these website&e-commerce conditions, the business partners (provider and customer) agree that each electronic order placed by the customer in scale-monitor.com  is considered a binding order form. In order to process orders as quickly as possible and deliver the goods, the bidder and the buyer agree that a purchase order in physical form is not required for the realization of the order.

The offer obtained online is non-binding and does not oblige the user to confirm it in the order.

By clicking on the “Cashier” button, the customer declares:

• that in accordance with the law for the purchase of certain products is older / older than 18 years,

• that he has not been deprived of legal capacity

The offer is as published on the website. Because the prices of items change frequently by certain suppliers, it is not possible to see the price of some items in the online store. Therefore, it is necessary to submit an inquiry via our online system or via e-mail, telephone, etc., as this minimizes the number of errors that could be caused by inaccurate data.

When the customer places an order for a product where the price is not visible or. certain this is considered as demand and NOT as order. In such a case, we will send you an offer / proforma invoice on the basis of which the buyer can confirm the order. Submitting a request is in no way mandatory for purchasing items in demand.

ORDER CANCELATION

The order can be canceled within two hours after the order has been placed, by e-mail to the e-mail address sales@scale-monitor.com or by telephone no. +386 2 320 33 46. Later the order cannot be canceled or to be deviated from. Refunds for orders that have been confirmed by payment by proforma invoice and have been canceled in a timely manner will be made as soon as possible or. no later than 14 days after receipt of the cancellation.

ACCURACY OF DATA

The provider undertakes to always provide the user/buyer with the following information:

• identity of the bidder (name and registered office of the company, registration number),

• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),

• essential characteristics of goods or services,

• conditions of delivery of products or execution of the service (method and deadline of delivery),

• all prices set clearly and unambiguously,

• method of payment and delivery. The provider and the buyer agree that they are each responsible for the content in scale-monitor.com. The bidder guarantees that all information on prices and delivery at the time of order confirmation is accurate. The bidder will inform the user/buyer about possible changes or errors before the realization of the order and enable him to withdraw from the order or offer an alternative.

The user/buyer guarantees that in the user profile of the user/buyer in scale-monitor.com is entered each time by the authorized person for ordering goods. The customer takes care of the change of data in the profile and the transfer of authorizations to another person, in the event of a change of authorized person.

The information on the stock of products is of an informative nature, is valid at the time of preparation of the offer and does not constitute a reservation of quantities.

All photos of products in the web application scale-monitor.com are symbolic in nature and do not guarantee the properties of the product.

We reserve the right to make minor errors in product descriptions and product prices. In case of errors, the provider will allow the customer to replace the ordered product.

We reserve the right to change technical descriptions and configurations without prior notice. Images can only be symbolic and do not always fully reflect the actual situation.

More detailed technical information can be obtained via e-mail or telephone.

PRICES

The price of the product can be seen in the order itself before it is completed (except in the case of demand). Also, all data on the online order will be sent to the e-mail address provided by the user when registering in scale-monitor.com . All this information is available in the user’s profile, more precisely in the “My Orders” tab.

If a member does not receive an automatic notification of order details, there is a possibility that the specified email address is incorrect. In such a case, please contact us at:

• e-mail address: support@scale-monitor.com or

• telephone number: +386 2 320 33 46

All prices in the scale-monitor.com web application are in euros. Despite extraordinary efforts to provide up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, while the provider will offer the buyer a solution that will be in accordance to the mutual satisfaction. The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

PURCHASE PROCEDURE

From the moment the customer places the order, the process of confirmation and delivery of the ordered goods is carried out in three steps.

1. Order accepted

After the successful submission of the order, the customer receives an e-mail notification that the order has been accepted and is awaiting processing. The customer can always access the data on the status and content of the order on the provider’s website scale-monitor.com in the My Account tab.

2. Order confirmed

If the customer does not cancel the order, the order goes into further processing. The bidder inspects it, checks the availability of the ordered items and confirms it or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. When delivering goods that the bidder does not have in stock in its own warehouse, it is tied to delivery period by its supplier, so the buyer’s delivery period also depends on this third party. The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. In the event that the delivery period is extremely long and the buyer cannot wait, he can notify the provider, who will remove the item from the order and return to the buyer any funds already transferred. The bidder does not assume any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods.

3. Order sent and completed

The bidder packs the goods, sends them and notifies the buyer by e-mail within the promised deadline. In this part, the user is also informed about the delivery time and method.

DELIVERY

The bidder will deliver the goods or services within the agreed time. The contractual partner for the delivery of shipments is GLS Slovenia, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

Free delivery on all purchases

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an e-mail / “SUBJECT: Order confirmed”). From this moment on, all prices and other conditions are fixed and apply as follows for the provider as well as for the buyer.

VAT

If VAT is not explicitly stated and calculated, it is considered that VAT is not included.

PAYMENTS

The provider allows the following methods of payment:

Known customers (legal entities only) registered in scale-monitor.com:

agreed payment terms (purchase order),

via the electronic PayPal system,

payment by proforma invoice (UPN) by transfer to the provider’s bank account.

For all other customers, payment by proforma invoice (UPN) with a transfer to the provider’s bank account or via the electronic PayPal system.

When the customer selects a certain payment method, he also confirms that he has read, understands and accepts the terms and conditions of the payment method provider.

The order is stored in electronic form on the provider’s server and is available to registered users of scale-monitor.com at any time in its user profile and is stored for the time required for storage of such documents in accordance with positive legislation and accounting standards.

The bidder reserves the right to refuse the delivery of goods to the buyer if the buyer has unpaid past orders or overdue liabilities.

Orders placed are processed every working day between 7.00 and 17.00 in the order of orders placed.

DELIVERY TIME

Each item is also credited with a delivery time obtained by the manufacturer.

In the event that the item cannot be delivered within the specified period, we will notify you of the new delivery time by e-mail or telephone.

For any delay that occurs on the side of the manufacturer or suplier, we are not responsible.

Delivery time is expressed in days and is valid for working days.

We are also not responsible for any delay that occurs on the delivery service side.

In the event that the delivery time is longer than the stated estimated delivery time, the order may be canceled, but to the seller must be given additional 14 days to deliver the ordered goods.

OWNERSHIP RESERVATION

The delivered goods are the property of PRECIZ d.o.o. until full payment of the buyer’s obligations from the order or sales contracts. The buyer is prohibited from disposing of goods outside of normal business activities, such as. pledge or surety to a third party. The buyer will immediately notify PRECIZ d.o.o. on possible seizure or third party measures that could potentially damage the ownership of PRECIZ d.o.o.

WARRANTY

PRECIZ d.o.o. warrants that, upon request made within the warranty period, it will repair or replace, free of charge, the defect or technical defect which arose during the normal use of the item and in accordance with the manufacturer’s instructions.

The warranty period starts on the day of purchase. The user proves the right to warranty by submitting an invoice and warranty card.

The warranty does not apply to consumables such as batteries, accumulators, etc ..

In the event that the warranty conditions are not fulfilled all costs are covered by the buyer.

If the item is irreparable and is covered by the warranty, the product is replaced or issued as a credit in the value of the item.

Due to price fluctuations, the credit is such as the current prices of similar products of the same characteristics and configurations.

The product guarantee is provided by the provider in accordance with the legislation of the Republic of Slovenia.

For products from Dini Argeo, OHAUS and KERN & SOHN, the warranty period is 24 and for all other products 12 months.

METHOD OF DELIVERY

Items that are in stock can be obtained immediately or. by agreement. Items are delivered by the delivery service. In case of damage during transport, PRECIZ d.o.o. is not liable for any damage caused.

COMPLAINTS AND RETURN OF GOODS (WITHDRAWAL FROM THE CONTRACT)

When filing a complaint, a complaint report is written.

PHYSICAL PERSONS

The buyer or user of scale-monitor.com (the above applies only to physical persons who purchase products for purposes outside their gainful activity) may, within fourteen (14) days from the date of concluding the contract or purchase, notify him that he withdraws from it without needing to state the reason for his decision.

The buyer does not have the right to withdraw from the contract for purchases whose subject is a product that was ordered specifically for a particular customer, which by its nature is not suitable for return, which is perishable or has expired, also cannot be returned software for the purpose of obtaining a license. The deadline starts one day after the date of receipt of the buyer’s goods.

Send the request, including your personal data and the transaction invoice for the return of the purchase price of the product, to the e-mail address: support@scale-monitor.com or to the address: PRECIZ d.o.o., Cesta XIV. divizije 5, 2000 Maribor, Slovenia with the annotation “return of goods”. The message is timely if the shipment is delivered on time.

If the buyer has already received the products and withdraws from the contract, he must return the received goods to the provider within 14 days of the notice of withdrawal from the contract in perfect working condition. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period. Products can be returned by registered mail to the following address: PRECIZ d.o.o., Cesta XIV. Division 5, 2000 Maribor.

The only for the buyer in connection with the withdrawal is the direct cost of returning the goods. All payments already made together with the original postage will be refunded to the customer within 14 days to the bank account specified in the event of a return of the products.

However, an entity may, through a fund 5. paragraph 43d. article ZVPot withholds the return of payments received until the receipt of the returned goods or until the consumer provides proof that he sent the goods back, unless the company offers the option to only take over the goods intended for return. possible, but no later than 14 days after receipt of the notice of withdrawal.

The buyer is responsible for the reduction in the value of the goods if the reduction in value is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the goods.

The buyer must return the products undamaged and in unaltered quantity, with the original packaging. Unused goods will be considered to be a product packaged in the original packaging, where the packaging is not opened in a way that causes it to be damaged, removed or altered. Returned goods must be equipped with all packaging elements.

Attempt to return goods that will obviously be used or. damaged, will be rejected and will not be considered as a refund in accordance with the provisions on the return of goods at a distance purchase as defined by applicable law.

The physical customer return form is available.

For more detailed information on the product return process, please contact our complaint department at +386 2 320 33 46.

INTRODUCTION TO THE COMPANY ‘S RESPONSIBILITY FOR MATERIAL ERRORS

The error is real:

1. if the product does not have the properties necessary for its normal use or for marketing

2. if the product does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him

3. if the product does not have the properties and qualities that were explicitly or tacitly agreed or prescribed

4. if the seller has handed over a thing which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

The suitability of goods for normal use shall be assessed in the light of normal goods of the same kind and taking into account any seller’s statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The provisions of the law governing obligations shall apply to liability for material errors, unless this law provides otherwise.

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in more detail in the error notice and allow the seller to inspect the product. The consumer may notify the seller of the defect in person, of which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he has concluded a contract.

The seller is not responsible for material defects in the goods that appear after two years have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

The consumer, who has correctly informed the seller of the defect, has the right to require the seller to:

rectify the defect in the goods, or

returns part of the amount paid in proportion to the error, or

replace defective goods with new faultless goods, or

– returns the amount paid.

In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products arising from the fulfillment of obligations under the previous paragraph of this article. The consumer’s rights referred to in the first paragraph shall expire two years from the day on which he informed the seller of the material defect.

If the existence of a defect in the goods is not disputed, the company must comply with the consumer’s request as soon as possible, but no later than within eight days. The company must respond in writing to the consumer’s request no later than eight days after receipt, if the existence of a defect in the goods is disputed.

LEGAL ENTITIES

Legal entities may make time for complaints about the quantity and visible damage to products within eight (8) days from the day of receipt of the goods. Only written complaints will be considered.

The customer does not have the right to withdraw from the contract for purchases whose subject is a product that was ordered specifically for a particular customer, which by its nature is not suitable for return, which is perishable or has expired and the software has expired. The deadline starts one day after the date of receipt of the buyer’s goods.

For all additional information regarding complaints, the Complaints Department is available at the e-mail address sales@scale-monitor.com or not at the telephone number +386 2 320 33 46.

SECURITY

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data.

For all additional information, the customer can contact the e-mail address support@scale-monitor.com or the telephone number +386 2 320 33 46.

PRIVACY AND PROTECTION OF PERSONAL DATA

On this page, you can regularly monitor any changes related to the protection of personal data. Please send all requests regarding the protection of personal data to gdpr@scale-monitor.com

In the company PRECIZ d.o.o. and especially on our websites and stores, we respect your privacy and protect your information from the very beginning.

Your personal data, their collection and use are an integral part of the terms of our business and can only be fully interpreted in connection with them, so we recommend that you read them in full.

We operate in accordance with the Personal Data Protection Act (ZVOP-1), and since the publication of these rules, also with the European Regulation on Personal Data Protection (GDPR).

In compliance with the GDPR, we want to make it easier and easier for each user to know and enjoy their rights in this area, and to edit the text of these terms and conditions so that they are even easier to read and understand or more clearly define how we work with our partners, third parties and cookies, and other tracking technologies.

About us

The data controller is PRECIZ d.o.o. (hereinafter the operator) – business card.

Forms of cooperation

You can use our services as:

-guest (in this case, with your consent when visiting our site, we will collect data via cookies in order to provide better functionality and user experience, security, counting the number of users on the site and ensuring the smooth operation of the website)

-subscriber to notifications (in this case you can use our services as an unknown user, the only information you trust us with is your e-mail address and the choice of notifications you want to receive at your address. We do not collect other information about you. From our notifications however, you can always unsubscribe (the link to unsubscribe is at the bottom of each notification sent) and thus delete from our lists.

-registered user

-registered customer

-as a customer within the ERP / CRM system ePodjetje.biz or scale-monitor.com